Twickenham dentist thinking hats

Your Twickenham dentist tries on his new thinking hat

Twickenham dentist thinking hats

Montrose Smile Studio are proud to say they recently attended an extra ordinary training event, Twickenham dentist Dr Madin Khan reports:

“The main speakers were Chris Barrow and Sheila Scott. This workshop tour aimed at addressing the entire dental team rather than only dentists. It emphasised on what the best patient journey should be from the time a new patient contacts the practice until the end of treatment. “

The practice understand the importance of ensuring that the patient journey, from initial contact, to the first dental health check appointment and onto any necessary treatment is so important to get right. Dr Kahn goes on to say

“We learnt a unique way of Thinking, using 6 coloured Hats 🎩 – Edward de Bono way of thinking. We learnt how to think in any problem situation.”

The six hats philosophy works on the principle that:

  1. The white hat is for ” the fact, and just the facts”
  2. The yellow hat symbolises brightness and optimism. Whilst wearing this hat the user explores positives and probes for values and benefits
  3. The black hat is the judge mental hat. Wearing this hat the user explores what will not work and investigate where things might go wrong
  4. The Red Hat symbolises feelings, intuition and judgements. When using this hat the user let others know what their emotions are doing and how they feel about the situation
  5. The Green Hat focuses on creativity. Wearing this hat is an opportunity to discover new concepts, new perceptions and new ways of thinking
  6. The blue hat is the heart of logic where the thinking process is controlled. It is the mechanism by which the guidelines for the thinking process are observed

Dr Kahn continues his explanation of what this all means to their dental practice in Twickenham,

“Any problem in the practice can be resolved without getting aggravated. The whole team will be able to tackle the situation well and this would eventually help in avoiding any conflict, hence, reducing the stress and creating raving fans”

So, the next time you visit Montrose Smile studio in Twickenham, ask them which hat they are wearing right now…

How to find a good dentist

So many people nowadays are looking for a good dentist and it would make sense for dental practices, such as ours in Twickenham to let you know how to find the best dentist in your area.

So here are our top tips on finding the best dentist near you.

Perform a Google search

Searching for a dentist near youWith modern technology Google is very often able to tell what your geographical location is when you search online, you may simply be able to type ‘dentist near me’ into the Google search bar and find a dentist local to you. If the settings on your phone or computer do not allow this geographical location searching then you will need to type your full geographical location such as ‘dentist in Twickenham‘ in order to find a local dentist.

When you have found the website of practices you believe may be of interest you can then undertake further research as follows.

Ask your friends and family

Asking family and friends is particularly useful, you will want to visit a dentist that you can trust to ensure you get the treatment you require. Many dental practices focus on specific areas of treatment such as cosmetic dentistry, replacing missing teeth or preventive dentistry, asking friends and family about their experience would give you deeper insight into the type of dentist you could visit.

Look for online reviews

Online reviews are gaining pace, Facebook, Google and Dencover all provide the facility for people to leave a review. Generally speaking, the more reviews a dental practice has the better that dental practice is being received in the local area.

Look for patient reviews

The next thing to look out for is patient reviews on the dental practice website. Not everyone is happy to leave a public review on Facebook or Google as it often links to their own personal profile. Many people prefer to hand write reviews which most dental practices will then added to their website. Have a look for a reviews testimonials section to see how many reviews your chosen dental practice has.

Questions to ask a dentist

Once you have found a practice you think you may be happy with it would be good to ask them a few questions at your initial consultation.

What treatments do you provide?

Do you have a particular dental concern? If you do then you will want to ask your dentist if they can help solve your particular dental problem, this could be replacing missing teeth, straightening crooked teeth or solving some cosmetic dental issue.

You may simply be looking for a dentist to help you with your dental health, if this is what is important to you make sure you let the dental practice know at your initial consultation.

Are your opening hours convenient for me?

Do you live and work locally or perhaps need to travel to get to work? Think about the time that you will have available to go to the dentist, does the practice you have chosen open at times convenient for you.

Do you have lots of happy patients? If so, prove it.

Practices such as ours in Twickenham receive lots of reviews, so it’s great that we can display many of these on our website. If a practice you have chosen doesn’t display reviews on the website one needs to ask why? Particularly lookout for reviews with full patient names and photographs, these give a sense of trust to the review knowing that they are from a genuine patient.
Reviews of the dentist in Twickenham

Can I spread the cost of dental treatment?

Unfortunately you may require extensive dental treatment, perhaps dental implants or orthodontics. Some of these treatments can be very expensive so being able to spread the cost of dental treatment can be useful. Many practices now offer 0% finance, does the practice you have chosen offer this facility?

Some dental practices also offers staged payments throughout the course of treatment if that treatment lasts an extended period of time. It is always worth asking your dentist if they can extend payment terms to help spread the cost of your chosen treatment.

Do you offer an emergency dental service?

The last thing you want is to be in pain and find that your dentist doesn’t offer an emergency service. Many dental practices provide emergency care for registered patients, we never know when a dental emergency may occur so it’s good to know that you are looked after by a dentist offers such out of hours and emergency care

Can I book appointments online?

It may not be convenient for you to call the dentist to book an appointment, having an online booking facility, or at least the facility to contact the practice letting them know you would like an appointment at a specific time and day could be very useful. When you find a dental practice you’re looking for, browse through to their contact page and ensure they have a request an appointment facility.

Search the GDC registers

A final comment we would like to make is that you should always ensure that the dentist you are going to see is registered with the general dental Council (GDC). The GDC of the regulatory body in the UK which work on the half of you, the patient to ensure you are always protected. They regulate dentist and the profession, ensuring dentists are suitably trained with ongoing professional development. You can search the GDC register for your selected dentist here.

We hope you have found this article about finding a good dentist near you useful, please do let us know your thoughts


Having been a smoker for 35 years and with significant yellowing of my teeth as a result, I am truly astounded by the results of the teeth whitening treatment you performed on me. I would never have imagined that my teeth would be restored to their original whiteness within the space of two weeks, which is treatment to the high quality service you delivered. I was also very happy with the way you explained the various options tome in our initial consultation, and how you handled the treatment with utmost professionalism, competence, and friendliness throughout. I will certainly be recommending Montrose clinic to both family and friends and extend a big thank you to you and your staff for a great service and fantastic atmosphere.

Lee Judges

Hi – Just a quick thank you to all of you at Montrose Smile Studio. Lucky enough I found this dentist on the way back from work and decided to give it a go as I needed my front four teeth replaced due to a previous veneer damages. My teeth have been damaged for a while and I decided once and for all they needed to be changed. As soon as I walked through the door I felt comfortable and after meeting Mr Khan I decided to go for the veneer treatment.

The whole process was fantastic and I never once had a problem. I felt at ease and never felt uncomfortable at any stage. I am very happy now as I can now smile and talk without any concerns. Thanks again all at Montrose.

Jean Mathews

I have always been happy with the service from the Montrose Smile Studio, general care and great attention to reducing stress and understanding, of fear of potential pain!

I recently took things a step further and invested in the teeth-whitening programme. I anticipated that this would improve my appearance and confidence. What I didn’t anticipate was the impact of my general mouth hygiene. I a so pleased with the final result that I take extra care with the cleaning and flossing. This has improved my general health of my teeth and reduced the work Mr Khan has had to do keep my teeth ‘fit’. I am very committed to my oral care and am pleased that cosmetic work has had such a positive health impact.

In addition Mrs Khan has taken lots of time explaining the procedures to me and so I felt confident at every stage.

I would definitely recommend the Montrose Smile Studio to other people (and have). For me, the modern, up to date knowledge and services and personal care make all the difference.

Jean Birt

I just wanted to say thank you for your skill and care, which has made such a difference to my son’s confidence and is reflected in his new smile.

The porcelain veneers are just magic. It is astonishing what a difference such small things can make and I am so pleased we decided to ‘bit the bullet’ and invest in some cosmetic dentistry.

Many Thanks for all your care and expertise. The results (and the smile) speak for themselves.

Harry Smith

Having just completed a long spell of dental treatment, I feel I must write to thank you and congratulate you on the success of your ‘welcome to the ‘Montrose Smile Studio’.

Certainly I can vouch for the fact that your smiles are cheerful and genuine and fully compatible with the practice of the latest technology and techniques, which needless to add, I should be pleased to recommend to others.

Really, what tells it all is the way I am looking forward to my next appointment in six months. In the meantime, please accept my most sincere thanks for making my visits so enjoyable.

Mrs Hoi Yan Man

At last I can smile with confidence! – My teeth have always been the one thing I’d been unhappy with having lived with tetracycline staining for the most part of my life.

Thank you all so much for your professionalism, friendliness and care during my teeth whitening treatment. The whole process has been completely worthwhile and your tailored approach has ensured that I have been able to achieve the maximum results possible. I had not realized before just how much my discolored teeth had been affecting my confidence and I am thoroughly impressed with my whiter smile.
I would happily recommend Montrose Smile Studio to anyone considering teeth whitening treatment.

J Hoghin

I consider myself to be a mature adult, confident and afraid of nobody and nothing……. Except the dentist!

I had not been to a dentist for twenty years due to unfriendly and extremely unpleasant experiences in the past. Finally because of pain and discomfort my partner and friends convinced me I needed to seek dental advice.

It was with in trepidation and a feeling of inner horror (so much so I nearly cancelled) that I arrived for my consultation.

I was treated with both respect and consideration and you and all your staff were so sympathetic to my phobia.

My treatment date was set I had opted for IV sedation.

When that day arrived I was once again filled with a feeling of terror, my friend Kelly (one of your patients) had arranged to accompany me to ensure that I did not run away.

I now realize that many of my fears were unfounded, and I am looking forward to my six monthly check ups ( a first for me )

I would have no hesitation in recommending Mr Khan for all your dental needs.

Mr Khan treats all our family, son, daughter and grandchildren.

The staff are very friendly and helpful. If you need urgent attention they will do this as quick as possible or arrange an appointment for you.

Mr Khan explains fully the treatment available in a quiet, calm way, he is an excellent dentist.

Elaine Bryant

As a child I was told that my teeth were like cream cheese and my salvia like vinegar.

Subsequently for many years I have been very unhappy with the appearance of my teeth, due to discolouration and unevenness. I therefore decided to complete a course of private treatment with Mr Khan.

During consultation I felt I was listened to and in no way put under any pressure to commence treatment. The treatment planned was explained both verbally ad in writing. I found the advice given tome made to feel confident and I found Mr Khan very accommodating to my needs. Every care was taken by Mr Khan and both dental nurses to make me feel at ease during this treatment. During the initial stage I did question why I was putting myself through this ordeal as with any type of treatment or surgery, but the end result proved to have made it all worthwhile.

I now have teeth, which look better than I could ever have imagined and I am very happy and confident with the results. I would highly recommend the excellent services of Mr Khan and his staff to anyone considering treatment and will happily continue to attend this practice in the future.

Derek & Irene Partridge

It is always a worry when your dentist retires and a new one takes over the practice, but my concern was quickly dispelled the first time I needed dental work done by yourself. I was immediately put at ease by your manner and obvious skill. Since then I have attended your surgery several times with the same satisfaction, the building work you have done already and your plans for the future make surgery really something.

I have recommended other members of my family to you and they are equally satisfied. I will continue to recommend you to anyone I meet who is looking for a good dentist.

We must not however forget your staff, they too are very competent and have a very professional and friendly attitude on arrival. My wife and I wish you all the success for the future.

Brian Hayes

My wife and I have been coming to the Montrose surgery for over forty years and when the previous dentist retired we did consider moving to a dentist closer to home, but we decided to try you out, and thank goodness we did, my wife who was terrified of the dentist no longer gets into a cold sweat with an impending visit, we are very satisfied with your work on our teeth. I particularly suffer with rotting teeth but since you have been working on them the number of fillings have dropped. I would like to thank you for the new dentures that I recently acquired, not only are they a perfect match to my existing teeth but only after one visit to adjust them they are so comfortable that I hardly know I have false teeth.

It always a pleasure to visit your surgery, everyone is so friendly and we do like your bedside manner which is very comfortable when the drill approaches.

Thank you

Beryl Hayes

I cannot emphasize enough how thrilled I am with the work you have carried out on my teeth.

I have to admit that when we first discussed this work and all that it entailed, I was slightly nervous. However, both the work on the six crowns and the two veneers was actually quite painless and the results are truly fabulous.

The only thing I would say is that I wish I had not waited as long as I did to have this work done.

Many Thanks

Christine Zuaiter

I was always unhappy about the appearance of my teeth, the colour (very yellow), shape, size and the amount of gum I showed when smiling.

It was only when my grandchildren became older and begun to comment on my teeth that I decided to so something about it. It was with some trepidation that I made an appointment with Dr and Mrs Khan at the Montrose Smile Studio. I need not have worried, everyone at the practice including the office staff did everything they could to put me at ease.

Dr Khan explained in detail what they could do to improve the look of my teeth. After a couple of consultations I decided to go ahead with his advice which included removing and replacing old crowns and laser trimming of my gun line which would lesson the amount of gum shown when I smiled. During the procedure Dr Khan made sure I experienced no discomfort and I am delighted with the result. I feel very confident when smiling and talking now and better still I can wear any colour lipstick I want instead of worrying about it clashing with my old yellow Teeth!

Andrew Birt

The treatment you have given me using the Inman Aligner has been a great success. As a child, the only option I had to straighten my bottom teeth required the removal of to of them to reduce crowding. This did not seem palatable (pardon the pun), so I spent 15 years with crooked teeth and a smile I was uncomfortable showing.

Fortunately, dental technology has improved markedly since then, and, thanks to your vision and training, I have at long last gained a smile I can be proud of. The Inman Aligner has achieved more than I could have hoped for in such a short space of time and with so little discomfort.

I am happy to call myself an extremely satisfied customer and would recommend you to anyone seeking a skilled cosmetic dentist.

Penny Hey

I visited The Montrose Smile Studio because I was in a lot of pain with a number of my teeth. I felt as though every single tooth had some sort of sensitive/painful issue and as my NHS dentures were uncomfortable, I was concerned they were partly responsible for the increased sensitivity to my teeth. I had had a number of teeth removed over recent years at my NHS dental practice and I had begun to loose faith in the practice as my dentist changed yearly: there was no continuity and therefore no overall understanding of my needs.

I asked Dr Khan for advice on treating the sensitivity and having implants as I also wondered if my remaining teeth were working too hard and adding to the sensitivity. Dr Khan spent a lot of time explaining to my husband and what options were available, the life expectancy of the different options and the estimated cost.

Given that I was thinking of having so much work done. I also asked Dr Khan for options and costings for improving the appearance of my teeth.

In all, the treatment from my first appointment to my last too eight months and I have to honestly say I am overjoyed with the end result. The sensitivity has all gone and the appearance of my teeth has improved immensely (all friends and family have noticed and complimented me on my new look) I had my own treatment plan so that I knew what to expect at each stage of the treatment and Dr Khan explained to me what to expect at each appointment. I found Dr Khan extremely patient and empathetic, and he listened to all my concerns and responded to them accordingly.

I did have concerns going to Montrose Smile Studio, as I wasn’t sure what more could be offered than my current NHS dental practice, and I am so pleased I took the plunge and decided to go with Montrose Smile Studio. The understanding, continuity, professionalism and honesty I experienced over the last eight months has renewed my trust in dental practice. I found Dr Khan to be honest; hardworking and highly skilled dentist and I would definitely recommend Dr Khan and his team to anyone who asks for any dental help or advice.

E. Fraser

Mr & Mrs Khan – Thank you both very much for the lovely flowers, they are beautiful. Also thank you so much for the work you have done on my teeth.